Challenge
0

Email Management System

Develop a tool that recognizes email queries and forwards them to the responsible employee


In tourism service a reliable and rapid email management system plays a crucial role. Countless queries are coming in daily and must be sorted in laborious work by their employees. In this challenge a tool that recognizes email queries and forwards them to the responsible employee or even answers automatically to the easiest or most repetitive ones should be developed.

In a tourism office Innumerable emails are received daily. Most of the time even experienced employees have to decide if they want to answer the queries themselves or if they prefer to forward them. Even simple requests that can be answered automatically have to be processed. Another difficulty is addressing the queries to the responsible person who is able to answer them. You have to take into account that especially in the field of tourism the inquiries can be very broad and therefore finding the right person is certainly a challenge.

An automatic email triage could be a big relief for the employees. The emails are stored in subfolders created especially for different categories in the inbox. The tool should be able to automatically move incoming emails to the appropriate folders and decide for itself to whom it should be forwarded. It might even be useful to have it answer the simplest or most repetitive queries itself.

For testing and training the application a dataset is provided that contains emails from tourism office. The data must first be anonymized for data protection reasons.

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Updated 23:10 12.11.2019 / Maintained by georg.oberer@stud.hslu.ch

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