Mobile Angels

The accessible travel assistant

Project Challenge:

Build on the existing services and data provided by SBB, to simplify the travel experience of the elderly.

SBB open data portal: http://data.sbb.ch/explore/?sort=modified It provides access to SBB train timings, refreshments and other ammenities on train stations, and a lot more.

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The Problem:

Train Travel can be overwhelming for the elderly.
Keeping track of connecting train numbers, correct boarding platforms, transfer times, etc can lead to confusion, sometimes resulting in unfortunate situations.

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Technological Fears.
General resistance towards using phone applications, sometimes even smartphones, reduces the possibilities of using new technological solutions to address this problem.

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Framework Definition

Our focus:
How do you simplify SBB train schedule information such that, the elderly have a clear understanding and therefore, a frictionless journey from home to destination?

Inspirations:

Tourist Angels
http://www.touristangelapp.com/

Senior Service 24
https://seniorservice24.ch/

Digit
https://digit.co/

Values

Independence
Convenience
Personalized

Mission?

Travel Angels is an SMS based, intelligent travel assistant, that provides personalized guidance to the elderly through every stage of their SBB journey, from home till destination.

Strategy

Initial Vision

SBB could provide a yearly chat-bot subscription for people who would like constant assistance during their train journeys. - Subscribed members would receive SMS guidance with regards to their train timings, platform numbers, connecting train details, refreshment and other station amenities, and also assistance in stressful situations like boarding wrong trains and reaching unintended locations.
The idea was to develop a friendly and approachable AI driven assistant, that responds to natural language of the user, thereby making the user experience extremely intuitive and comfortable considering the target user group