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From Biodiversity to Swissmedic
Make regulatory information available and easily search for answers at Swissmedic
↓ Open
The problem Swissmedic website is complex, visitors struggle to find what they need and many end up contacting Swissmedic to get a clear answer.
- High complexity
- Information structure is hard to understand for outsiders.
- Not targeted
- The website is not aimed at specific users which drives them into time-consuming searches.
- Increase help requests
- When visitors don't find what they need, they contact support, placing an additional burden on Swissmedic.
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